Frequently Asked Questions | Penelope's Vintage Teas & Treats
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Frequently Asked Questions

Frequently Asked Questions

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Do you supply plastic plates and cutlery for children?

Yes

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Do you provide tablecloths for my tables?

No this isn’t included as standard. However, prices for this service are available on request.

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What time will you need to arrive at my Event?

This depends on the Menus you choose and the number of guests. This will be discussed with you prior to your Event

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What staff do you provide?

Fully qualified and trained staff dressed

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How long do you stay?

As long as necessary. We will only leave when you are totally satisfied.

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How far do you travel?

Generally within a 20 mile radius. Anything over 20 miles is possible, with a minimum delivery charge of £35

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Do you charge for delivery on Vintage China Hire?

Penelope's Vintage Teas & Treats are happy to deliver and collect items with delivery charges being calculated per individual event

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What about Health & Safety issues, Public Liability Insurance and Licence to sell Alcohol?

All of our staff have the appropriate food hygiene certificates. Penelope’s Vintage Teas and Treats have the necessary insurances and licences. Copies are available on request.

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What options do you have for serving the Afternoon Teas?

We have 2 options:
1. We can serve as a buffet using our tables and tablecloths for your guests to come and collect their drinks and delicious food, or
2. We can lay on your tables with the vintage china , drinks and food on each table to help yourselves. Both options come with the relevant waitress/waiter staff to assist a smooth service.

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How does payment work?

We require a 50% deposit to secure the date with the remaining 50% to be paid 21 days prior to the Event.

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Are references available?

Yes please ask if required.

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Do you provide a site visit prior to my function?

Where we feel it is necessary, yes. This also means we can meet you in person and gives you the reassurance that you can rely on us to deliver a fantastic service.

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Do you use my kitchen?

It depends on the Event. Sometimes we will need to use your kitchen. We would expect to arrive to clean and sanitised kitchen and we will leave as sparkly as we found it.

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Do you need an outside area with electrics?

It depends on the Event. Sometimes we will and would need an area for our 3×3 metre gazebo to be put up with electrics and easy access to our vehicle.

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What happens with any leftovers?

These are yours to keep. We would transfer into suitable disposable containers for you.

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Do you have a minimum and maximum party size number?

Yes, 15 as a minimum and 130 as a maximum. However, if your party is for less or more then please ask as we will try to be flexible for your requirements.